Privacy Policy

1. Introduction

Zanzero Investments Ltd (company number 15409277), trading as Subby Power ("we", "us", or "our"), is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us and shared within the Zanzero Group (Zanzero Investments Ltd and all of its subsidiaries). Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account.
• Profile Information: Professional qualifications, work history, skills, certifications, and portfolio images.
• Verification Documents: Identity documents, trade certificates, and insurance documents for verification purposes.
• Communications: Messages sent through our platform and correspondence with our support team.
• Payment Information: Billing details processed securely through our payment providers.

2.2 Automatically Collected

When you use our services, we automatically collect:

• Location Data: Your location when you use location-based features (with your permission).
• Usage Data: How you interact with our services, pages visited, and features used.
• Device Information: Device type, operating system, and browser information.

2.3 API Access and Integration Data

If you subscribe to API access, we collect and process API-related data needed to operate and secure the service:

• API Credentials: We store API keys in hashed form and retain key prefixes for support and auditing.
• Usage Logs: Endpoint, timestamp, request metadata, response status, and performance metrics.
• Subscription and Billing State: Plan eligibility, subscription status, and access-control events.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Match subcontractors with relevant job opportunities
• Verify professional qualifications and credentials
• Process transactions and send related information
• Send notifications about jobs, messages, and platform updates
• Respond to your comments, questions, and support requests
• Detect, investigate, and prevent fraudulent or illegal activities
• Authenticate API requests, enforce subscription gates, and monitor service abuse

4. How We Share Your Information

4.1 With Zanzero Investments Ltd and Its Subsidiaries

Subby Power is owned and operated by Zanzero Investments Ltd (company number 15409277). Your personal data may be shared with Zanzero Investments Ltd and all of its subsidiaries (collectively, the "Zanzero Group") for the following purposes:

• Business administration, operations, and management across the Zanzero Group
• Provision, improvement, and development of products and services offered by the Zanzero Group
• Compliance with legal and regulatory obligations
• Financial reporting, auditing, and risk management
• Marketing and promotional activities within the Zanzero Group, subject to your preferences and applicable law
• Fraud prevention and security purposes

All entities within the Zanzero Group are bound by appropriate intra-group data sharing agreements and are required to handle your data in accordance with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.

4.2 With Other Users

Profile information is visible to businesses when you apply for jobs, and job details are visible to subcontractors. We only share the information necessary to facilitate the connection between parties.

4.3 With Service Providers

We work with third-party companies for hosting, analytics, payment processing, and customer support, including infrastructure used to deliver API access. These providers are contractually obligated to protect your data and only use it to provide services to us.

4.4 Legal Requirements

We may disclose your information when required by law or to protect the rights and safety of our users, us, or third parties. We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication measures
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for longer periods as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.

7. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (right to be forgotten)
• Restriction: Request limitation of processing
• Portability: Request transfer of your data to another service
• Object: Object to processing based on legitimate interests

To exercise these rights, please contact us at [email protected].

8. Cookies

We use cookies and similar tracking technologies on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Children's Privacy

Subby Power is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

We primarily store and process data within the United Kingdom. When we transfer data to processors outside the UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the ICO and adequacy decisions for countries with equivalent data protection.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

13. Supervisory Authority

If you're unhappy with how we've handled your data, you have the right to lodge a complaint with the UK's supervisory authority: