How Can We Help?
Find answers to common questions or get in touch with our support team.
Getting Started
New to Subby Power? Start here.
For Subcontractors
Help for tradespeople using the app.
For Businesses
Help for construction companies.
Billing & Payments
Subscriptions, invoices, and payments.
Account & Security
Manage your account and stay secure.
Troubleshooting
Having issues? We can help.
Frequently Asked Questions
Quick answers to questions we get asked the most.
Is Subby Power free to use?
Subby Power is free for subcontractors. Businesses pay a subscription to post roles and access the subcontractor network.
How does verification work?
We verify subcontractors by checking their trade qualifications, insurance documents, and professional references. Verified users get a badge on their profile, helping them stand out to potential employers. The verification process typically takes 1-3 business days.
Can I use Subby Power on my computer?
Yes. Subby Power supports both website and mobile app access. Businesses must sign up and pay on the website first, then can use the same login on mobile. Subcontractors can sign up on either web or mobile and log in on both.
Do web and app use the same account?
Yes. Subby Power uses one account system across web and mobile, so users keep the same credentials and account state on both platforms.
What areas does Subby Power cover?
Subby Power is available throughout the United Kingdom. Whether you're in London, Manchester, Birmingham, or anywhere else in England, Scotland, Wales, or Northern Ireland, you can find work or hire tradespeople on our platform.
How do I contact support?
You can reach our support team by emailing [email protected] or using the in-app chat feature. We aim to respond to all queries within 24 hours during business days.
Can I cancel my subscription anytime?
Yes, business subscriptions can be cancelled at any time. You'll continue to have access until the end of your current billing period. There are no cancellation fees or long-term commitments.
Still Need Help?
Our support team is here to help. Get in touch and we'll respond within 24 hours.